Warranty Information

Warranty is supplied and by the Manufacturer. All scooters sold by The Scooter Shoppe LLC are covered by a Manufacturers Warranty. This begins the day it is delivered to you. 

What do I do if it breaks?   1) Stay calm  2) Rest assured you have have lifetime technical support.  Here is how you get it fixed. Please select your Manufacturer. Full details are listed below for each Manufacturer.

Our role at The Scooter Shoppe is to ensure you know how to get warranty parts and how to get lifetime technical support.  We can also monitor your support ticket.  We don't have the authority to get free parts, you have to open a ticket and talk with them.

Xtreme Scooters can be contacted directly at 1-402-603-4445, press the button for "Sales" to reach a live person

ScooterX can be contacted directly at 1-702-889-1741  

In the yellow box that says "Click Here", fill out the Manufacturers Form. Leave a phone number you can be reached at.  If it's warranty you get free parts. After warranty they will trouble shoot and identify the part you need.  Make sure you answer the phone if you give this number, some one will call you back in 24-48 hours.  Please check back on your ticket, sometimes they can't contact you by phone for various reasons - this is your responsibility to ensure you don't get passed by. 

Please don't wait to fill out the form. Fill it out Now. Because they call people by number and you want to get your number in Now. They will call you back in 2-3 days.  If it's right after Christmas please be patient.  Please be polite to the Tech when he calls, he fixes these all day every day and he knows what to do. He will ask a few questions to troubleshoot.

Look on the Technical Support Page on this site, there are manuals and videos. Find your model, or one that looks similar, and you will find an owners manual or instructions how to put it together. Also a good tip is to watch the ScooterX Videos. They have videos on adjusting brakes, engines, how to assemble, and more. You should watch these no matter which brand you buy.

When you fill out the form it opens a page where you and the tech can talk back and forth too. If they ask for a photo, upload one to the page, also write a message. The photo needs a message also to let them know you have uploaded it.  You will proceed fastest if you give him your cell phone number and make sure you don't screen your calls when they ring.  Ensure you check back on your ticket.  Small Engine Shops are where you want to take gas scooters if you need parts installed.  Remember, Warranty is only free parts.

Our role at The Scooter Shoppe is to ensure you know how to get warranty parts and how to get lifetime technical support.  We can also monitor your support ticket.  We don't have any authority to get free parts, please open a ticket and talk with them.  Once you have opened a ticket, you can let us know the sign in info and we will monitor it.  Please e mail us or fill in our form on the "Contact Us" page so we have a written copy to refer to.  We will advise you if needed. Cause we want you to be happy.

Extended Warranties are available for XTREME scooters, mopeds, and ATVs.  This is a good option if your scooter is going to see heavy use.  Bumper to bumper warranty.  Must be purchased at the same time as you buy your scooter.  We strongly recommend getting one if your scooter, moped, or ATV is going to see daily use. It is the nature of these fun toys that we go on and off road, over bumps, (remember we advise against jumps) and this product will get more use and abuse than a computer or other appliance. Especially with the electric ones, they are complicated and the warranty ensures you get free parts. They are available on the web pages of the products they are available for. We highly recommend you consider them.

XTREME SCOOTER WARRANTY DETAILS:

XTREME SCOOTERS: 30-day limited bumper-to-bumper manufacturers warranty and a 6 month battery warranty. Some models have longer warranties and extended warranties are available for some models also. These are recommended if your scooter or other item is going to see daily use.

We take the utmost care to ensure your scooter arrives in perfect condition. In the event this doesn't happen, please Inspect Your Order. If you see shipping damage to your package and/or scooter, please refuse the shipment by notifying the shipping company (Fedex / DHL) within 24 hours of delivery. Do not assemble the scooter and/or remove from packaging. If minor shipping damage has occurred, make sure the carrier notes the damage before they leave. Often X-Treme will cover damage to the body parts if it is damaged during shipping & reported within 1 day of receiving the scooter. If you have a problem, check with us to see if it's covered by opening a scooter support ticket with the Manufacturer.

The warranty is provided by the Manufacturer. There is no other warranty, expressed or implied.

Have your scooter and your invoice available for reference. All scooters are shipped from the manufacturer and claims of damage or defective part(s) are handled by the manufacturer.  Technical support is available by opening a warranty ticket.   A friendly representative from X-treme Scooters will contact you by e mail or phone. Ask them to call you on your cell phone. 

X-Treme Electric Scooters Manufacturers & Wholesale Distributors offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories. 6 month battery warranty. The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. It does not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs. We do offer a full 6-month even trade warranty on defective batteries. It does any battery should become faulty within 6 months from the purchase date we will replace the battery free of charge. X-Treme may require that old batteries be returned to us for exchange.

If you have questions about our warranty, please contact our support department by opening a ticket only.  This can be opened by clicking here.  A representative will get back to you quickly. Our support department winter hours are Monday through Thursday 9AM to 4 PM Pacific Standard Time. Summer hours are 5 days per week.  

What is covered & what is not covered:

1. Scooter Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported within 1 day to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by our shipping department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail) X-Treme scooters at it's discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts.

2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.

3. Light bulbs & Fuses: Light bulbs are covered for 30 days only. Fuses are not covered and can be bought for less than .50 cents each at any auto supply store or Wal-Mart type of retail outlet.

4. During the first 30 days of the warranty: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter in accordance with the provisions of the warranty. X-Treme may require certain parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.

5. Extended Battery Warranty: If your battery becomes defective within 6 months of the purchase date, we will replace the battery free of charge.

 

Gas Pocket Bike & All Gas Powered Scooters Warranty: Manufacturers defects only will be covered

1. Engines are not covered. Each engine is started, tuned up and tested before we ship the bike to you. Failure to premix oil with the gas is not covered.

2. Pull starters are not covered. This item will have to be replaced periodically. Owners should keep this spare part on hand. Scooter pull starter can be purchased online.

3. Spark plugs are not covered. Spark plug wire is not covered if damaged from engine heat. It is suggested that the owner keep 2 or 3 spare spark plugs on hand.

4. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us within 1 day of receiving pocket bike).

5. Kick stands are not covered.

6. Damage caused due to an improperly adjusted chain falling off, broken sprockets, brake rotors and wheel bearings are not covered. Customers should take care to tighten the chain after each ride. There should be no play in the chain.

7. Battery (on super bikes & batteries in electric pocket bikes) will be covered for 6 months.

8. Light bulbs are not covered under warranty due to the excessive natural vibration that occurs in gas pocket bikes with 2 stroke engines. This is normal.

9. Gas leaks are not covered since all gas leaks can easily be fixed.

All sales are final. Any warranty, technical issues, or other concerns are dealt with after the sale by X-Treme Scooters, who can be contacted directly by clicking here.  

RETURN POLICY:

Scooter returns are not allowed and will be refused. Any scooter that arrives at our warehouse without an authorized RMA number on the outside of the shipping carton will be refused. We will however during the 30-day warranty period, provide you with free parts, & free live telephone technical support (The Manufacturer will phone you back after you open a support ticket and request a phone call).

Please contact our support department should you need assistance. X-Treme Scooters will not be responsible for shipping charges on received or refused packages. Freight collect and COD packages will not be accepted. We never issue call tags. Any returns accepted at our warehouse due to fraudulent RMAs or unauthorized call tags will be subject to a $50.00 restocking fee by the Manufacturer. 

There is a 30% service fee on all returns, authorized or unauthorized on all returns applied by The Scooter Shoppe LLC, and shipping and handling fees are non refundable.  All sales are final.

You can contact X-Treme or ScooterX directly for your warranty support & questions by opening a support ticket.

Damage that occurs during shipping and handling is not covered under our warranty. You can however process a claim directly with the carrier. If you are not sure if your product was damaged through shipping, please contact our support department. Often X-Treme will cover damage to the body parts if it is damaged during shipping & reported within 1 day of receiving the scooter. If you have a problem, just check with the Manufacturer to see if it's covered by opening a scooter support ticket.

After all this, if you are still extremely unhappy, you have two choices. Either choice requires you pay shipping back, and there is a 30% service fee applied by The Scooter Shoppe. 

1) The Fast Way: Open a ticket with the Manufacturer and tell them how you feel. Be polite. They have the authority to send new parts or authorize other issues. We don't, we can monitor and advise you. 

2) The Slow Way: Do a charge back on your credit card. This could take up to 90-120 days. Credit Card companies look at our Terms of Sale and Warranty and want to see a copy of the Support Ticket. Which kind of sends you back to the "Fast Way".  The amount of paperwork it takes to do a charge back is incredible, that is why we have a 30% service fee.  We simply don't have the authority to authorize returns ourselves.     

TERMS of PAYMENT:

Before completing your purchase, please confirm that you have selected the correct items, colors, accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed. All sales are final. Any warranty, technical issues, order mix ups, or other concerns are dealt with after the sale by X-Treme Scooters, who can be contacted directly by clicking here.

Extended Warranties are available for all gas & electric scooters, pocket bikes, sea scooters, electric mopeds, and ATVs. This is a good option if your item is going to see heavy use.  Bumper to bumper warranty.  XTREME SCOOTERS ONLY  $30.00 and up

SCOOTERX offer a 30 day guarantee on all gas scooters and electric. Pocket bikes carry a 7 day warranty. Meaning the scooter is guaranteed to work for 30 days. After that you have to pay for any repairs or parts that are needed. If you receive a scooter that has a problem right out of the box we will send you parts that are needed to fix the scooter. This doesn't happen often but it does happen on occasion. SCOOTERX Warranty is supplied by SCOOTERX. 

Refunds: We do not accept refunds once the scooter has been used in any way. Gas poured in it, assembled, etc.. If you want to send back a scooter for a refund it must be 100% new and we will not pay for shipping either way. You are responsible for shipping charges. This is like buying a car, once you sign for it, its yours.

ScooterX's 30 day Warranty covers any part on the scooter that is factory defective. Meaning if something is mechanically wrong with your product SCOOTERX will take care of it by sending out replacement parts. If something comes broken or missing from package SCOOTERX will send a new part to you immediately. The warranty covers anything that is wrong or goes wrong within 30 days of purchase date.

- If you have a technical issue such as engine wont start, brakes don't work, etc.. we suggest reading our tech support page or watching our tech support videos. If you still have issues with your product after reading the tech support page you can call 702-889-1741 ex 2. This is our tech support line open Monday - Friday 8am to 4pm pacific standard time.  

- If you have a broken or damaged part please fill out the warranty form and we will send you a new part.

What's not covered under warranty? - Tire tubes that get punctured from driving. If the tube is flat the day you get your product do to manufacturer defect we will replace it. If you get a flat because something punctured the tube while driving this will not be covered under warranty.  

What will void my factory warranty? - If the product was sold for under 15% of MSRP  If the product was sold for less than 15% of the prices you see on this website we will offer you no warranty. - Misuse and abuse Misuse example: You didn't put any 2 stroke oil in your gas and you blew up your motor. Warranty void on motor, all other parts on scooter will still be warrantied. Abuse example: You crashed your product and broke it. Warranty void on broken parts Abuse example 2: You are jumping your item and something breaks, warranty void.  

Return Policy We do not take returns once gas has been poured into the tank. If you have an Electric model we will not accept a return once its been used.

There is a 30% service fee on all returns, authorized or unauthorized on all returns applied by The Scooter Shoppe LLC, and shipping and handling fees are non refundable.  All sales are final.