LEGALITY:

Electric Scooters are considered as bicycles in most states. In California, folding electric scooters are allowed on BART.  Please click here to check Electric Scooter Legality in your state; this is wikipedia, so is not a legal document. Please check the legality in your area to ensure your safety and compliance.  Laws generally require riders be 16 and wear a helmet. Most public transportation systems allow electric scooters, but not gas, the same as "Bicycle Rules". Electric (not gas) scooters that can be folded, carried on and held in your lap or under your seat are usually allowed anytime. 

Electric Mopeds have removable pedals.  Click to read about Federal Electric Bicycle Law HR72  Please print this out and carry it with you when scooting.

Gas Scooters: No license or insurance required for 4-stroke gas or electric scooters under 30 mph, but riders on public streets must be at least 16 and must wear proper safety gear, (bicycle helmets and night lighting). Other restrictions as bicycles and "Rules of the Road" apply. Prohibited on roadways posted 35 mph and over without a bicycle lane. No age limit for off-road riding and under the same restrictions as bicycles (sidewalks, pedestrian and bicycle paths). Riders under 16 years old should always be under the supervision of an adult 18 years or older. Local regulations may apply. Most public transportation systems allow electric scooters, but not gas, the same as "Bicycle Rules". Electric (not gas) scooters that can be folded, carried on and held in your lap or under your seat are usually allowed anytime. California State Legislation; 2-stroke gas engines are banned on or off road, (air/noise pollution).

EXTENDED WARRANTIES:  We strongly recommend getting one if your scooter, moped, or ATV is going to see daily use. It is the nature of these fun toys that we go on and off road, over bumps, (remember we advise against jumps) and this product will get more use and abuse than a computer or other appliance. Especially with the electric ones, they are complicated and the warranty ensures you get free parts. You will need them at some point if it sees heavy use. Please got to the Extended Warranty page for more info. Only available for Xtreme Scooters.  These are available on the web pages for the eligible products too.  

SHIPPING INFORMATION:

For only $3.00 you can get signature required delivery. This is highly recommended, X-treme Scooters won't be responsible for deliveries that are left on doorsteps.

Although shipping is included in the price, this only applies to the lower 48 States Ground Shipping. Shipping costs are included with our pricing if we are shipping FedEx ground / DHL Ground only to the lower 48 states. AK & HI must be shipped by AIR and those costs are additional and not included under our free shipping. We do not offer COD. Air Rates can be found on the FedEx website by searching for rates from zip code 50208 to your zip code.

All SCOOTERX orders take longer to ship. Xtreme ships next day, ScooterX can take 3-5 days.

If we ship to you via a trucking company on pallets we will bill you for any additional costs incurred. Our staff is available to ship your orders 5 days per week from 8AM to 5PM CST. Our shipping cutoff is generally around 1PM CST. Orders placed before 1PM CST will generally ship on the same day. Orders placed after 1PM CST will ship on the following business day. We will e-mail you your tracking number(s) before 5PM CST on the day it ships.

FedEx Ground Transit Time Map Below. California is usually 3 days, not 4 days.
DHL Ground transit times are longer. We ship certain items by DHL only to prevent damage to sensitive items. We choose which items ship FedEx or DHL.

Your order can be tracked online, shipping is by UPS or FEDEX

FREIGHT SHIPMENTS
**Freight Shipping: Large motorcycles, electric bicycles, ATV's and mobility scooters such as the XB-500, XB-508, XB-350, XA-750, XT-300 & others are shipping by freight carriers strapped to pallets. We use R&L Carriers for 99% of all shipments going to 47 of the 48 lower states. Shipments to California will go by Yellow Freight or Central Freight (possibility we could use FedEx freight). We will choose the lowest cost carrier for each individual shipment to California. The carrier and tracking number can be found on the tracking number e-mail we send back to you after it ships.

We ship daily via FedEx Ground & UPS Ground services to the lower 48 states. Shipping costs are included in our pricing if we are shipping FedEx ground / UPS Ground only to the lower 48 states. AK & HI must be shipped by AIR and those costs are additional and not included under our free shipping. We do not offer COD. Air Rates can be found on the FedEx website by searching for rates from our zip code 50208 to your zip code.

Expect all freight shipments (except California) to go by UPS unless we contact you after the order is placed and tell you differently. 

**ALL Freight Shipments must include the customers phone number. If we do not receive the correct phone number of the customer, the shipment will not be shipped or delivered. The carrier will phone the customer to schedule delivery to the door.
 

Deliveries of Electric Mopeds and ATVs are eligible for $50.00 off if you can pick them up at the shippers terminal.  Visit the shippers website at http://www.ltl.upsfreight.com/ to locate the nearest terminal. Customers should be aware that in many states the shipper offers only 1 or 2 terminals and these could be 100's of miles away from the delivery address.  Please contact us if you are interested in this option. If you refuse to pick it up you will be charged the delivery fee.

**Freight palletized shipments going to New York City zip codes:
100-104
110-119
150-196
will incur a $170 service charge in addition to the free delivery fee. There are no exceptions for this fee as all freight carriers are charging $100 or more for these NYC zip codes.

**Freight palletized shipments going to Martha's Vineyard Island zip codes:
025-026
will incur a $100 service charge in addition to the $70 door delivery fee for transportation on the ferry to the island. Shipments picked up on the mainland at the terminal are free.

WARRANTY:

Please see the Warranty page for full details on warranties for both Xtreme and ScooterX.

Warranty is supplied by the Manufacturer. All scooters sold by The Scooter Shoppe LLC are covered by a Manufacturers Warranty. This begins the day it is delivered to you. We do not carry products that don't carry a warranty.

LIFETIME TECHNICAL SUPPORT:

Please see the Technical Support page for Owners Manuals and related documents. If the model you have ordered is not listed, please click on a similar model.  You can open a Technical Support Ticket there also.

SPEED AND RANGE:

Speed and range depends upon rider weight, terrain, and battery charge. All information, including specifications and Warranty are supplied by the Manufacturer and The Scooter Shoppe LLC is not responsible for errors.

SECURE ORDERING:  

We use Yahoo! e-commerce. Yahoo! Shopping uses secure servers to protect your personal information, including your name, address, and credit card information. Yahoo uses the Stronghold secure server, currently the second-best selling secure server software. It supports industry-standard 128-bit SSL encryption.

ORDER CANCELLATION POLICY:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is processed & shipped immediately therefore we have a no cancellation policy after an order has been placed. Original shipping and handling charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy) or if customer refuses to allow our technical support department to assist them in solving the problem.

TERMS of PAYMENT:

Before completing your purchase, please confirm that you have selected the correct items, colors, accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is processed & shipped immediately therefore we have a NO CANCELLATION policy after an order has been placed. All sales are final. Any warranty, technical issues, order mix ups, or other concerns are dealt with after the sale the Manufacturer, who can be contacted on the Warranty page. We process orders as they arrive, we can't undo it once we place your order.

RETURN POLICY:

Scooter returns are not allowed and will be refused. Any scooter that arrives at our warehouse without an authorized RMA number on the outside of the shipping carton will be refused. We will however during the 30-day warranty period, provide you with free parts, & free live telephone technical support (The Manufacturer will phone you back after you open a support ticket and request a phone call).

Please contact our support department should you need assistance. X-Treme Scooters will not be responsible for shipping charges on received or refused packages. Freight collect and COD packages will not be accepted. We never issue call tags. Any returns accepted at our warehouse due to fraudulent RMAs or unauthorized call tags will be subject to a $50.00 restocking fee by the Manufacturer. 

There is a 30% service fee on all returns, authorized or unauthorized on all returns applied by The Scooter Shoppe LLC, and shipping and handling fees are non refundable.  All sales are final.

You can contact X-Treme or ScooterX directly for your warranty support & questions by opening a support ticket.

Damage that occurs during shipping and handling is not covered under our warranty. You can however process a claim directly with the carrier. If you are not sure if your product was damaged through shipping, please contact our support department. Often X-Treme will cover damage to the body parts if it is damaged during shipping & reported within 1 day of receiving the scooter. If you have a problem, just check with us to see if it's covered by opening a scooter support ticket.

After all this, if you are still extremely unhappy, you have two choices. Either choice requires you pay shipping back, and there is a 30% service fee applied by The Scooter Shoppe. 

1) The Fast Way: Open a ticket with the Manufacturer and tell them how you feel. Be polite.  They have the authority to send new parts or authorize other issues. We don't, we can't do anything but monitor and advise.  If you are polite with them you are more likely to succeed. I have seen unbelievable service by them, seriously. 

2) The Slow Way: Do a charge back on your credit card. This takes 90-120 days and requires you ship it back at your expense.  Credit Card companies don't like charge backs. They look at our Terms of Sale and Warranty.  They also want to see a record of the Support Ticket before they will do anything. Which kind of sends you back to the "Fast Way".  The amount of paperwork it takes to do a charge back is incredible, that is why we have a 30% service fee.  And seriously, it takes forever. 

PRIVACY POLICY:

We use Google Analytics to aggregate anonymous data to determine the number of visitors to different sections of our sites, to ensure the sites are working properly, and to help us make our sites more useful.  We do not use cookies or tracking mechanisms that collect personally identifying information on our sites. We do not collect any information about payment methods. We use a third party for e commerce and never see your payment information. We keep your name , address, phone number, and e mail address strictly confidential.

X-Treme Scooters and ScooterX Manufacturers, Distributors, and The Scooter Shoppe LLC are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scooting. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.  Purchase of any products releases The Scooter Shoppe LLC from all liability, no matter how incurred. 

Legal Disclaimer, Terms, Policies and Conditions:
If you buy, you are a "Purchaser". The use of the term you or your herein shall be interpreted to mean and have the same effect as Purchaser. We, The Scooter Shoppe LLC hereby expressly disclaim all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose, except warranties described below.

"Product" is defined as the Scooter(s), Moped(s), ATV(s), Sea Scooter(s), Gas Skateboard, or any other product sold by The Scooter Shoppe LLC.

You as Purchaser agree to on behalf of yourself, your personal representatives, assigns, heirs and next of kin you hereby release, discharge and covenant not to sue The Scooter Shoppe LLC, its owners, directors, trustees, officers, members, volunteers, and employees (the "Releases"), from all liability, claims, losses or damages on your account arising out of activities at or associated with the purchase of the product (s). You further agree that if, despite this release and indemnity agreement, you or anyone on your behalf makes a claim against any of the Releases, you will indemnify, defend and hold harmless each of the Releases from any litigation expense, attorney fees, loss, liability, damage or costs which also may incur as a result of such claim. Purchaser understands the nature of scooter riding and activities, and that you are qualified in good health, and in proper physical condition to participate in such activity. You also agree that you assume all risks when allowing others to operate your vehicle(s). If you are not familiar with the nature of riding, you should seek professional training before operating or riding said product.

Warning:
Scooter/Moped/ATV/Sea Scooter riding activities involve risks and dangers of serious bodily injury, including but not limited to, disability, paralysis and death, (b) these risks and dangers may be caused by your own actions, or in-actions, the actions or in-actions of others participating in the activity, the condition in which the activity takes place, or the negligence of others and (c) there may be other risks and social and economic losses either known to you, not known to you or not readily foreseeable at this time and you fully accept and assume all such risks and all responsibility for losses, costs, and damages incurred as a result of your participation in the scooter riding activity. You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. You further understand that you are responsible for damage to equipment. You are responsible for assembly of your purchase. In no way is The Scooter Shoppe LLC responsible for assisting in the assembly and operation of your purchase (s). Prices subject to change without notice. Please contact us for the most current prices. Parents are responsible for supervising usage for children under 16. We do not recommend or endorse anyone under this age using a scooter without parental supervision, and furthermore the parent shall act in accordance with this disclaimer.